Tracking support tickets
The Support page lists all of your support tickets so you can check on progress, read responses from your agency, and continue the conversation.
When you’d use this
Section titled “When you’d use this”Visit the Support page when you want to check the status of a request, read a reply from your agency team, or add more information to an existing ticket.
Viewing your tickets
Section titled “Viewing your tickets”- Click Support in the sidebar to go to
/client/support. - You’ll see a list of all your tickets. Each row shows the ticket subject and its current status (open or closed).
Reading a ticket thread
Section titled “Reading a ticket thread”Click any ticket to open it. The detail view shows the full conversation history — your original request and every reply from both you and your agency team, listed in chronological order.
Replying to a ticket
Section titled “Replying to a ticket”To add a comment to an open ticket:
- Open the ticket you want to reply to.
- Type your message in the comment field at the bottom of the thread.
- Click Send (or the equivalent button).
Your comment is added to the thread and your agency team is notified.