Submitting a support request
Use the Support page to send a request to your agency team whenever you have a question, need a change, or want to report an issue.
When you’d use this
Section titled “When you’d use this”Submit a support request any time you need help from your agency — whether it’s a billing question, a website update, a campaign change, or something else.
Creating a request
Section titled “Creating a request”- Click Support in the sidebar to go to
/client/support. - Click New Request (or the equivalent button at the top of the page).
- Fill in the following fields:
- Subject — A short summary of what you need help with.
- Description — The details your agency team needs to understand and act on your request.
- Click Submit.
Your request creates a support ticket that your agency team will see and respond to. You’ll be able to track its progress and reply to your team from the ticket thread.